APPOINTMENT PUNCTUALITY & LATE CLIENT POLICY
We ask that you please arrive 10 minutes prior to your appointment. This will give you time to change into a robe and ensure that you receive all of the services we agreed to.
If for any reason you are expecting to be late by 10 minutes or more for your scheduled appointment, please call us on +34 971 074 504.
We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting other guests’ schedules that day. Please be aware that, in the unfortunate event you are late, we cannot guarantee that your services will be performed that day or performed in full. Tardiness may require a cancelation fee and rescheduling your appointment to another day.
APPOINTMENT CANCELLATION POLICY
We understand busy schedules and different circumstances cannot be avoided so we are happy to cancel or reschedule your appointment with 24 hours’ notice. In the event that 24 hours’ notice is not given for cancelation or rescheduling, we will try to fill your appointment. If we are unable to do so, 50% of the booked service will be charged.
In the event that your cancelation is notified less than 2 hours before your appointment, we apply our “No Show Policy” (see below), charging 100% of the booked services.
This policy is in place out of respect for our stylists and clients. Cancelations with less than 24 hours’ notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.
NO SHOW POLICY
If you don’t cancel and don’t show up for your appointment, you will be charged 100% of the original service to be paid within 10 days of your scheduled appointment. The “No-Show policy” includes cancelations within 2 hours of the scheduled appointment.
In the event you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments. However, you are eligible to be considered as a walk-in.
Check our complete Appointment & Conduct Policy
Carrer de la Missió, 13
07003 Palma de Mallorca
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Phone: +34 971 074 504