APPOINTMENT POLICY & CONDUCT

In order to make your appointment as smooth and comfortable as possible, we have implemented a few policies that we think will help ensure your satisfaction.

 

APPOINTMENT PUNCTUALITY & LATE CLIENT POLICY

We ask that you please arrive 10 minutes prior to your appointment. This will give you time to change into a robe and ensure that you receive all of the services we agreed to.

If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please call us at +34 971 074 504.

We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting other guests’ schedules that day. Please be aware that in the unfortunate event you are late, we cannot guarantee that your services will be performed that day or performed in full. Tardiness may require a cancelation fee and rescheduling your appointment for another day.

 

APPOINTMENT CANCELLATION POLICY

We understand busy schedules and different circumstances cannot be avoided so we are happy to cancel or reschedule your appointment with 24 hours notice. In the case that 24 hours notice is not given for cancelation or reschedule, we will try to fill your appointment. If we are unable to do so, 50% of the booked service will be charged.

In case you cancelation is being noticed less than 2 hours before your appointment, we apply our „No Show Policy“ (see below), charging 100% of the booked services.

This policy is in place out of respect for our stylists and clients. Cancelations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.

 

NO SHOW POLICY

If you don’t cancel and don’t show up for your appointment you will be charged 100% of the original service to be paid within 10 days of your scheduled appointment. The No Show policy includes also cancelations within 2 hours to the scheduled appointment.

In the event you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments. However, you may be considered as a walk-in.

 

ADJUSTMENT POLICY

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the Salon for us to make adjustments. Adjustments may be provided at no additional charge. The only requirements we have in providing adjustments is that you call to schedule a consultation for the adjustment within 72 hours of the original service and that the adjustment appointment must be booked within 2 weeks of the original service. If your adjustments happen outside of our 14-day policy there may be a service fee.

 

CLEAN-UPS

The free Clean Up Service we offer to our regular costumers. A clean-up is a quick contour cut or a fringe cut which takes not more than 5 minutes. You can not book a Clean Up Service, but we invite you to pop into salon during our opening times. It is possible you have to wait a little bit until the next free stylist is available. A Clean Up Service is available up to 3 weeks after your last haircut.

 

RE-BOOKING

Our stylists and beauticians are on high demand, so we encourage you to book your next appointment prior to leaving the salon so we are best able to accommodate your schedule.

 

CELL PHONES

Please silence your cell phones prior to arrival. Be mindful of other guests’ space. While welcome to engage in quiet conversation, please refrain from loud talking. Many guests savor a much-needed private moment.

If you need to make an urgent call, we invite you to our beautiful backyard patio ;-)

 

HOSPITALITY, GRATUITY AND LOST ITEMS

Enjoy complimentary drinks during your visit, on the house.

Tipping is left to the discretion of our clients. However, all tipping must be done in cash; tips cannot be added onto credit card charges.

We regret that we cannot be responsible for loss or damage of personal articles. Please keep all valuables with you during your service.

 

PRICES AND METHOD OF PAYMENT

Prices are shown inclusive of 21% VAT (Spanish IVA). We accept Visa, Mastercard, Maestro, cash or Visa, Mastercard or Maestro debit cards. Checks cannot be accepted.